WaitlistFlow
A waitlist that talks back
Turns the waitlist from a paper list into a live channel: parties get a real-time ETA over chat, are pinged as their table approaches, and can answer "still coming?" without calling the host.
- Live ETA, per party
- 0 Wasted slots from ghost replies
- 1 view Queue + floor plan for the host
WaitlistFlow manages walk-ins and over-capacity bookings as a ranked queue. Each party gets a conversational thread with live ETA updates, so people can wander around the block instead of hovering at the door.
When a table opens on TableGrid, the flow promotes the most suitable party and sends a "your table is ready" ping. If the first choice does not respond in a short window, the flow moves on to the next, fairly and transparently.
Everything WaitlistFlow handles for you
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Conversational queue
Every party gets a chat thread with live ETA — no more awkward "how much longer?" at the stand.
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Smart promotion
Picks the best-fitting next party for each opening table, respecting combine rules.
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No-ghost ping
Short confirmation windows with clean fallback to the next party — no slots wasted.
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Host dashboard
The host sees the queue, ETAs, and responses in one view next to the floor plan.
How WaitlistFlow plugs into the restaurant stack
WaitlistFlow is an orchestrator between the floor plan, the guest channels, and the no-show layer.
- TableGrid consumes table-open events and decides which waitlist party to promote.
- NoShowGuard receives promotion triggers when risky bookings are about to fall.
- WhatsappQR carries the conversational updates and promotion pings.
- AgentBuilder provides the agent that handles "still coming?" conversations naturally.
Wire WaitlistFlow into your product today
Book a consultation with our founders and we'll walk you through the whole microservice stack — not just this one — live on your domain.