VoiceLobby
The front desk that never sleeps
A SIP and cellular gateway that routes inbound calls to the concierge AI. Callers speak naturally in any supported language, the agent responds in the same voice, and only real edge cases get escalated to a human.
- 24/7 Always answering
- Auto Language and voice pick
- 1 Escalation path to reception
VoiceLobby is the phone version of the concierge. It bridges the hotel PBX (or a cloud DID) to the same agent that handles chat and tablet, converts speech to text in real time, and streams the response back through a natural voice model.
Language is detected on the fly from the first sentence, and the voice model is switched to match — every supported language gets a native-sounding voice in the same register. Escalation is explicit: the agent will hand over to reception if the caller asks, if confidence drops, or if the topic is outside the allowed scope.
Everything VoiceLobby handles for you
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SIP and DID ready
Sits on the hotel PBX or a cloud number — no changes to the physical phone system.
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Live language routing
Detects the caller language from the first utterance and picks a matching voice automatically.
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Natural voice output
Streams responses through a modern TTS model — no robotic IVR feel.
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Scoped escalation
"Give me a human", low confidence, and out-of-scope intents trigger a transfer to reception with context attached.
How VoiceLobby plugs into the hotel stack
VoiceLobby is a telephony surface — it captures audio, gets intents from the AI agent, and delivers speech back. It does not own the guest or the room; it reads both from the same services the other channels use.
- AgentBuilder provides the concierge brain that handles the conversation.
- RoomStateSync resolves which room and stay the caller belongs to, based on the room line or guest name.
- ChatRecorder archives the transcript so the team can audit tone and catch script gaps.
- AIM CRM logs the call as a guest touchpoint and surfaces it in the guest timeline.
Wire VoiceLobby into your product today
Book a consultation with our founders and we'll walk you through the whole microservice stack — not just this one — live on your domain.