DisputeArbiter
Predictable outcomes when orders go wrong
A dedicated workflow for order disputes: captures evidence from both sides, runs it through policy, and hands the reviewer an AI-assisted draft with every fact on one page.
- 1 Page shows every fact of a case
- Human Final call, always
- Atomic Fan-out of the outcome
When a dispute is filed, DisputeArbiter opens a dedicated case: it pulls the order, the messages, the shipping events, and the evidence both sides upload. The reviewer sees everything on a single screen, so judgements are grounded in the same facts every time.
An AI assistant drafts a recommendation against the marketplace's written policy, but the human reviewer decides. Every outcome is logged as a structured record so the trust score, the ledger, and the creator timeline all update atomically.
Everything DisputeArbiter handles for you
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Evidence capture
Both parties upload photos, screenshots, and notes into the case on deadlines the system enforces.
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Policy-linked drafts
The AI assistant drafts an outcome linked to the specific policy clauses that apply.
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Human final call
The reviewer sees the draft but clicks the decision — nothing ships without a human.
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Atomic fan-out
One decision updates ledger, trust score, and CRM in a single transaction.
How DisputeArbiter plugs into the marketplace stack
DisputeArbiter is an orchestration on top of orders, messages, payments, and policy. It writes its own case record and fans out the outcome to the other services.
- CommissionLedger applies refunds, fees, and holds according to the decision.
- TrustPulse receives the outcome as a heavy signal into the creator score.
- ChatBuilder hosts the structured buyer/seller conversation during the case.
- AIM CRM surfaces the case and its state on both the buyer and creator timelines.
Wire DisputeArbiter into your product today
Book a consultation with our founders and we'll walk you through the whole microservice stack — not just this one — live on your domain.