TrustPulse
A live trust score for every creator
Combines order history, review quality, response time, return rate, and dispute outcomes into a single trust score per creator — used for ranking, badges, and fraud alerts.
- 5 Signal sources fused
- Live Score refresh per event
- Explain Every score change traceable
TrustPulse is what turns a long tail of makers into a ranked storefront that buyers can actually navigate. It ingests signals from every corner of the marketplace — completed orders, verified reviews, dispute outcomes, response times, return rates — and reduces them to a stable, explainable score.
The score is exposed two ways. The storefront uses it to rank and badge listings so high-quality makers surface first. The platform team uses it as a fraud signal — a sudden drop, an outlier pattern, a mismatch between volume and reviews is flagged for a human review before money moves.
Everything TrustPulse handles for you
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Multi-signal fusion
Orders, reviews, disputes, response time, and return rate combine into one robust score.
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Explainable output
Every score change comes with the top contributing signals — not a mystery number.
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Ranking API
The storefront calls a single endpoint to rank listings and search results by trust.
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Fraud alerts
Anomalous jumps, drops, or inconsistencies raise a ticket for the platform team.
How TrustPulse plugs into the marketplace stack
TrustPulse is a consumer of transactional data and a producer of scores and alerts. It does not move money or change listings — it informs decisions made by other services.
- StorefrontWeb reads the trust score to rank listings and render trust badges.
- DisputeArbiter consumes dispute outcomes as the heaviest single input to the score.
- CommissionLedger adjusts payout hold times and limits based on the current score.
- AIM CRM surfaces the score and its contributors on the creator timeline.
Wire TrustPulse into your product today
Book a consultation with our founders and we'll walk you through the whole microservice stack — not just this one — live on your domain.