HousekeepingQueue
A live board for the cleaning team
Turns check-out events, guest requests, and DND windows into a live, prioritised queue of cleaning tasks — visible on mobile to every housekeeper, with SLAs and automatic reassignment.
- 1 tap Claim and close a room
- Auto Priority and SLA computation
- Live Board refresh across devices
HousekeepingQueue reads every "room available" event from RoomStateSync and turns it into a ticket: room number, priority, due time, special notes (late check-out, VIP, extra towels). Housekeepers see the board on their phone, claim a room with one tap, and mark it clean when done.
Priorities are computed automatically — a room with an arrival in two hours jumps to the top, a DND room is parked, a linen-only request is a light ticket. If a room is stuck past its SLA the supervisor gets a nudge and the ticket can be reassigned in one tap.
Everything HousekeepingQueue handles for you
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Event-driven tickets
Every check-out, DND flip or guest request automatically becomes a task — no manual data entry.
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Smart priority
Arrival time, VIP flag, and SLA breach combine into a single queue position that is easy to trust.
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Mobile-first
Designed for a housekeeper with gloves on — big tap targets, offline-tolerant, minimal text.
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SLA and reassign
Tickets past their window flag the supervisor; reassignment is one tap.
How HousekeepingQueue plugs into the hotel stack
The queue is a consumer of room events and a producer of cleaning signals. It does not own rooms or guests — it owns tickets and the state of the crew working them.
- RoomStateSync feeds the check-out, DND, and guest-request events the queue ingests.
- AgentBuilder creates tickets from natural-language guest requests ("can we have more towels?").
- AIM CRM logs every ticket against the guest timeline for later QA.
- NoiseScore parks cleaning on floors the noise monitor has flagged as "busy" to avoid complaints.
Wire HousekeepingQueue into your product today
Book a consultation with our founders and we'll walk you through the whole microservice stack — not just this one — live on your domain.