CallScorer
Every call reviewed, on the same day
An AI reviewer that runs against every sales call and produces a consistent score: talk ratio, discovery coverage, objection handling, next-step clarity — all tied to the playbook the team is actually running.
- 100% Calls reviewed, not sampled
- Evidence Cited for every score
- Live Rubric follows the playbook
CallScorer takes a diarised transcript, runs it through a rubric derived from the current playbook, and emits a structured score with evidence. Managers see at a glance where each rep stands; reps see exactly which moments dragged a score down.
The rubric is not hard-coded. PlaybookStudio authors the criteria, and CallScorer reads them at runtime, which means a change in sales strategy propagates to every new call automatically — no plugin to rebuild, no spreadsheet to migrate.
Everything CallScorer handles for you
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Playbook-linked rubric
Scoring criteria come straight from the active playbook — change the playbook, change the rubric.
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Evidence per score
Every score cites the exact moments in the transcript that drove it.
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Consistent at volume
Every call reviewed the same day, with the same scale — no sampling, no manager bias.
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Per-rep trend
Scores roll up into a clean per-rep trend over time, used by coaching and forecasting.
How CallScorer plugs into the sales stack
CallScorer is a consumer of calls and a producer of structured scores. It never changes deal state; it informs the services that do.
- DialerBridge supplies the call audio and metadata that feed the scorer.
- MeetingBot supplies diarised video-call transcripts alongside phone calls.
- RepCoachLoop picks coaching moments based on the scores and cited evidence.
- PlaybookStudio authors the rubric the scorer runs against — change flows live.
Wire CallScorer into your product today
Book a consultation with our founders and we'll walk you through the whole microservice stack — not just this one — live on your domain.